If you want to know if your visitors are satisfied with your website and want to improve your customer service, you should consider using a website feedback tool. These tools are simple to install, easy to use, and designed to speak directly to your users. They also don’t require your users to leave your site. Among the most popular types of feedback, tools are the Net Promoter Score question and the Usabilla rating system.
Usabilla
If you’re looking for a website feedback tool, you’ve probably come across Usabilla. Its goal is to help businesses understand and build a successful digital platform. This tool helps businesses collect qualitative and quantitative feedback from their customers and convert it into actionable insight. Usabilla helps businesses improve their website, app, and email performance by capturing feedback from both existing and potential customers. Companies like T-Mobile, Adidas, KLM, and more endorse its customer feedback solution.
It’s designed to capture and analyze quantitative and qualitative user feedback across all digital channels. It can help you make informed changes to improve your site, boost customer satisfaction, and improve the overall experience. Usabilla lets you request feedback directly from users, embed it into an email, and collect feedback across all digital channels. It can be used on websites and apps to collect customer feedback in real-time. Users can rate your website and email or even share screenshots of their experience.
Frill
You’ve probably heard of Frill’s website feedback tool, but how does it work? The Frill is a simple feedback system that helps you manage and organize customer feedback, roadmaps, and changelogs through a single web interface. This makes the process of creating user guides and other documentation much easier. In addition, Frill’s sleek UI and UX make it easy to use. It also includes a handy announcement widget, which lets your customers vote on feature requests and suggest updates to your website.
FullSession
If you’re a small business owner looking for a website feedback tool that will generate actionable data, FullSession may be the answer. The tool’s user-friendly interface allows you to ask simple questions about your customers’ experiences, gathering quick and accurate answers. This feedback tool also allows you to see what elements on your website are attracting the most traffic, so you can make changes to your content and layout to improve the experience.
SurveyMonkey
Another website feedback tool that’s popular is SurveyMonkey. It lets you create surveys for multiple platforms, including websites, email, and mobile apps. It uses a powerful analytical engine to analyze feedback and make improvements based on it.