Providing excellent customer service means striving to help customers and meet their needs. Shoppers often remember the help they receive; So, if your employees are listening to the customer and answering their questions, this approach could lead to customer satisfaction and loyalty. To implement customer service techniques in customer-focused industries, such as retail and food services, you could engage your employees to help customers as best they can and put their specialized knowledge to the service of customers.
If your employees offer help that is based on specialized skills and experience, your customers may find it easier for them to make a decision. Ensure that your employees treat your clients with courtesy. For example, if customers pick up their pies at your bakery at the end of the day, they might notice the body language of your employees. No matter how tired your employees are, they should hide their personal irritations and serve each client equally well.
Advise your employees to be patient. Customers prefer a good quality service rather than a fast service; so ensure that your employees are attentive to your customers and remain patient when they help customers during long or complicated transactions.
Service standards
A service standard is a commitment to achieving a measurable level of performance that customers (internal or external) can expect in their day-to-day operations. From the perspective of the quality of the services offered, we must develop service standards that represent the behaviors that the organization or department wishes to adopt in front of its customers.
Customer-focused – The standard relates to aspects of service that are important to the customer. Knowing the expectations of its customers means identifying their priorities and requirements. These expectations serve as indicators to measure customer satisfaction such as availability, professionalism, timeliness, accessibility, credibility, courtesy, reliability, security, and so on. (what the shopper wants on Hyperdome Shopping Centre Map)
Organizational culture – The standard must be in tune with the decisions and direction we take as an organization and guided by a set of values and principles such as independence, fairness, integrity, excellence, respect, performance, innovation, collaboration, creativity, etc. Internal processes or values are important for achieving results.
The Hyperdome Shopping Centre Map client who is welcomed by his name, who is spontaneously offered his favorite table in the restaurant, whose voice is recognized on the phone or who is offered to set aside a good time he decides will feel the to be welcome.
