When purchasing automation parts, the best way to ensure quality is to buy from a reputable company. However, in addition to supplying quality products, you need to be able to offer excellent customer service. In this article, we’ll look at how to choose a distributor and how to choose a Customer-centric strategy. You’ll also learn about the different types of materials used in automation parts sales and service, how much these components cost, and how to choose a distributor.
Customer-centric strategy
While it’s not possible to completely eradicate human error in sales, a customer-centric strategy can significantly improve the quality of service provided to customers. Customer-centricity is crucial in sales and service because it fosters a relationship with customers. In fact, more than 50% of consumers will go out of their way to purchase their favorite brands. But how can you ensure your success? Here are some ways to help you make the switch from being a transactional business to a customer-centric one.
First, industrial automation parts sales and service suppliers must align their goals and interests with those of their customers. It is no longer enough to serve a manufacturer’s needs by meeting specifications. A machine builder can’t fulfill their KPI requirements without actionable product lifecycle information. Without actionable customer information, component suppliers risk increasing critical stock costs and hampering production. Ultimately, a manufacturer’s profits are lost. Only by aligning with a customer-centric strategy can a company achieve a competitive edge.
Materials used in automation parts
One source for quality parts in the automation industry is a custom manufacturer. The company offers automation equipment, such as sensors, relays, motor controls, and machine safety devices. They offer a variety of control modes, such as human-machine interfaces (HMIs). Automation equipment can be customized for various applications, such as barcode labeling, laser engraving, polishing, plating, and web handling. Other options include specialized packaging and same-day shipping.
Cost of automation parts
The value of after-sales service can be significant to the success of an automation project. This type of service generates revenue after a project has been installed. Automation equipment requires regular maintenance and attention. Service revenue is typically higher than the profit margin on hardware.
Distributors of automation parts
Many distributors of automation parts provide a wide range of services. Industrial automation distributors typically stock warehouses with the latest technology and facilitate sales to local clients. In many cases, these distributors hold exclusive territory and charge a markup on all products sold in the vicinity. This business model dates back to the last century. These distributors are able to offer quick access to high-quality software and hardware. A dedicated account manager can also provide additional assistance in the buying process.